Call Center Representative
Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
Responsibilities
- Manage inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs and clarify information
- Keep records of all conversations in our call center database in a comprehensible way
Requirements
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively